Policies

   CANCELLATION AND REFUND POLICY:

• Once registration has been processed, the transaction is complete and no refund will be issued. 

• If you would like to reschedule your course you have the right to do so. See “Rescheduling Policy” below for details.

• Brooks CPR reserves the right to cancel any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, MTA suspension, building shut downs, or other causes that are not caused by Brooks CPR rendering us unable to conduct the class.  If such situations do occur, you will be allowed to reschedule without penalty.

• Brooks CPR reserves the right to cancel any classes if classes fall below a minimum of 3 students.  If such situations do occur, you will be notified at least 1 day in advance and will be given a choice to reschedule without penalty.

• Any issues related to credit/debit card transactions after payment has been processed will incur a $25 re-processing fee.

    RESCHEDULING POLICY:

• To reschedule: In order to reschedule, you must contact us at 201-831-1084  or register@brookscprnynj.com  We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.  Rescheduling requests made on those 5 holidays will not be counted until the next business day. The rescheduled class must take place within 30 days of the original class date.

• 3 days in advance or more notice: If you contact us within 3 days or more before the day of your class (excluding holidays listed above), then no fee will incur.

• 1-2 days before the day of the course: If you contact us within 1 to 2 days before the day of your class (excluding holidays listed above), a $25 fee will apply for BLS and Heartsavers Courses and a $50 will apply for all other courses.

• On the day rescheduling: You are not allowed to reschedule on the day of the class.  If you request to reschedule on the day of the class, you will be considered as a NO SHOW student.  Please see the NO SHOW policy below.

• Rescheduled more than once: We do not allow rescheduling more than once.  We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class.  In cases of extreme weather conditions resulting in MTA or DOE suspensions, we will reschedule you without fee or penalty to another class.

    NO SHOW POLICY:

• You will be considered as a NO SHOW student if you do not show up to class and do not notify us at least one day before the start of the class.  We will not issue any refund, grant credit, nor allow you to reschedule to another class if you are a NO SHOW student.

  MISCELLANEOUS:

• For renewal students – participants MUST bring or email their previous American Heart Association Provider eCard / card with them to the AHA certification renewal course in order to participate. IMPORTANT UPDATE, you may participate in a renewal class if your current certification is within 30 days past the expiration date.