Frequently Asked Questions
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General Questions
Where are you located?
We have two locations in New Jersey and one location in New York
- Hackensack: 4 Banta Place Suites 6 & 7, Hackensack, NJ, 07601
- Newark: 24 Commerce Street Suite 626, Newark, NJ, 07102
- Staten Island: 217 Jewett Ave, Staten Island, NY 10302
What are your hours of operation?
- Sunday: 10:00 AM – 10:00 PM
- Monday: 10:00 AM – 10:00 PM
- Tuesday: 10:00 AM – 10:00 PM
- Wednesday: 10:00 AM – 10:00 PM
- Thursday: 10:00 AM – 10:00 PM
- Friday: 10:00 AM – 10:00 PM
- Saturday: 10:00 AM – 10:00 PM
What days of the week are you open?
We are open all days of the week. All of our original, renewal, and combination classes for BLS, ACLS, Heartsaver, PALS, ECG & Pharmacology training, Blood Borne Pathogens training, and Peripheral IV Skills Certification can be taken Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday. Our BLS Instructor training course can be taken on Saturday and Sunday.
We are not open on the following holidays: Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day
What is your contact information?
Phone: (201) 831-1084
General Email: admin@brookscprnynj.com
Registration Email: register@brookscprnynj.com
Company Policy Questions
What is your refund policy?
After you register for a course, you cannot be refunded. We reserve the right to cancel the class if natural disasters, extreme weather conditions, MTA suspension, or building shutdowns prevent us from teaching the class. We do not issue refunds for classes Brooks CPR cancels, but you can reschedule without penalty. View our refund and cancellation policy in more detail here.
What is your rescheduling policy?
We allow students to reschedule once without fee or penalty if it is done so at least 3 days in advance. The rescheduled class should be done within 30 days of the original scheduled class. If you reschedule 1 to 2 days before the class, a $25 fee will apply to the BLS and Heartsaver courses and a $50 fee for all other courses. We do not accept rescheduling on the day of the class. If you attempt to reschedule on the day of, we will count you as a no-show. View our rescheduling policy in more detail here.
What is your no-show policy?
You are considered a no-show if you do not show up for your scheduled class or you attempt to reschedule on the day of your scheduled class. No-show students are not issued refunds, given grant credit, or allowed to reschedule. View our no-show policy in more detail here.
Course Questions
How long are classes?
Each class will take different amounts of time depending on the extent of the course. All take place within 1 day.
- BLS for Healthcare Provider – Original – 4 hours
- BLS for Healthcare Provider – Renewal – 3 hours
- ACLS for Healthcare Provider – Original & ACLS for Healthcare Provider – Renewal – 8 hours
- ACLS/BLS Combo – Original & ACLS/BLS Combo – Renewal – 8 hours
- PALS for Healthcare Provider – Original – 8 hours
- PALS for Healthcare Provider – Renewal – 6 hours
- PALS/BLS Combo – Original & PALS/BLS Combo – Renewal – 8 hours
- PALS/ACLS Combo – Original – 10 hours
- PALS/ACLS Combo – Renewal – 8 hours
- PALS/BLS/ACLS Combo – Original – 12 hours
- PALS/BLS/ACLS Combo – Renewal – 10 hours
- Heartsaver First Aid – 2 hours
- Heartsaver CPR & AED – 3 hours
- Heartsaver CPR, AED & First Aid – 4 hours
- Heartsaver eLearning Skills Session – 1 hour
- Heartsaver Pediatric CPR, AED & First Aid – 4 hours
- ECG & Pharmacology Course – 3 hours
- Blood Borne Pathogens Training – 2 hours
- Peripheral IV Skills Certification – 2 hours
- BLS Instructor Training – 5 hours
- BLS eLearning Skills Session – 1 hour
- ACLS eLearning Skills Session – 2 hours
- PALS eLearning Skills Session – 2 hours
How do I register for a course?
To register for a course, use our online booking system. Go to the course description and click on the “Book Now” button. This will take you to our scheduling website. There you will select a date and time. You will be shown how many seats are available and options to purchase eBook versions of provider manuals. Once you select the date and time, you will be directed to fill out the registration information and make the payment.
Can I take courses online?
We offer most of our courses online, but online courses require an in-person skill session to demonstrate your mastery of the information.
What should I bring to class with me?
You should bring the Provider Manual specific to the course, a photo ID, and writing supplies.
Why don’t you offer “instant” certification cards?
The American Heart Association (AHA) does not offer “instant” online CPR cards. Instant cards do not require a skills test. Neither Brooks CPR nor AHA will provide certification or completion cards without a skills validation session.
Do you offer business, in-home, or group training?
Brooks CPR offers CPR training for businesses and groups. These training sessions can be done at home or the business office.
What do I need to bring if I’m a renewal student?
Renewal students need to bring their previous AHA provider eCard or a physical card (if you have one). You can still apply for the renewal course if it has been less than 30 days since your card expired.
Certification Questions
How soon do I get my course completion card?
All CPR cards from Brooks CPR are received at the end of the course on the same day. AHA provides eCards, which are emailed after you pass their certification class.
How long is my certification card valid?
AHA cards are valid for up to 2 years.
Do I get certified by the American Heart Association (AHA)?
Brooks CPR provides the information necessary to pass the AHA certification exam. We provide a course completion certificate after you finish our course and AHA will provide a card after you pass their exam and our skills validation test.
What do I do if I lose my card?
All AHA cards are accessible online. If you “lose” your card, you can find it on AHA’s website here.
Do you accept non-AHA course cards?
We only accept American Heart Association cards so we can verify that you were taught by qualified instructors. We don’t accept cards from unregulated organizations. When you have an AHA card, we know you were taught according to AHA’s guidelines and regulations.
What Our Clients Have To Say …
Did you know that we have a perfect 5 star rating on Google Business, Yelp, and Facebook?
Find Us
Click one of our locations below for directions.
Hackensack
4 Banta Pl Suite 6 & 7, Hackensack, NJ 07601
Newark
24 Commerce St #626, Newark, NJ 07102
Staten Island
217 Jewett Ave, Staten Island, NY 10302